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Central Facilities and Cells
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Grievance Cell
Grievance Cell at NITH provides a platform for addressing concerns and complaints of students, faculty, and staff in a fair and transparent manner.
Last updated: Aug 14, 2025
Grievance Cell
The Grievance Cell at NITH provides a platform for students, faculty, and staff to voice their concerns and seek redressal for various issues in a fair and transparent manner.
📞 Contact for Public Grievance (Faculty/Staff/Student)
| Sl. No. | Name | Responsibility | Phone No. | |
|---|---|---|---|---|
| 1 | Dr. Surender Kumar Soni, Faculty Incharge (Grievance Cell) | Chairperson | 254630 | soni@nith.ac.in |
| 2 | Assistant Registrar/Deputy Registrar (Concerned Section) | Member | - | - |
| 3 | HOD/HOC Concerned (In Departmental Matters) | Member | - | - |
| 4 | Nodal Officer (Legal Cell) | Member | 254136 | schand@nith.ac.in |
| 5 | Assistant Registrar (C&R) | Member Convener | 254049 | gauravsharma@nith.ac.in |
🎯 Objectives
| S.No. | Objective |
|---|---|
| 1 | To provide a mechanism for addressing grievances promptly |
| 2 | To ensure fair and impartial investigation of complaints |
| 3 | To maintain transparency in the grievance redressal process |
| 4 | To promote a harmonious academic environment |
| 5 | To protect the rights and interests of all stakeholders |
📋 Types of Grievances Handled
| Category | Description |
|---|---|
| Academic Issues | Course registration, academic performance, curriculum-related concerns |
| Administrative Matters | Documentation, procedural issues, administrative delays |
| Examination & Evaluation | Exam scheduling, result disputes, evaluation concerns |
| Hostel & Accommodation | Room allocation, hostel facilities, accommodation issues |
| Fee & Financial Matters | Fee payment, refunds, scholarship-related issues |
| Infrastructure & Facilities | Campus facilities, maintenance issues, infrastructure complaints |
📝 How to File a Grievance
| Step | Process | Requirements |
|---|---|---|
| 1 | Submit written complaint | Supporting documents, detailed description |
| 2 | Fill grievance form | Available at the office or online |
| 3 | Online submission | Through institute portal |
| 4 | Email submission | Send to grievance committee email |
🕒 Process Timeline
| Stage | Timeline | Description |
|---|---|---|
| Acknowledgment | Within 3 working days | Receipt confirmation and initial review |
| Investigation | 15-30 days | Depending on complexity of the case |
| Resolution | Within 45 days | Final decision and communication to complainant |
📚 Additional Resources
Grievance Redressal Process and Procedure:
📞 General Contact Information
General Email: grievance@nith.ac.in
Office Hours: Monday to Friday, 10:00 AM to 5:00 PM
Location: Administrative Block, NIT Hamirpur
